Daily reports are released by ArchiveOne Policy alerting us to the Status of the server. Normally there are no errors. If there is an Error – open the attachment (report.html) and scroll through the pages to isolate where a test has failed. There is a test that checks emails can be retrieved from a given repository. It may inform you that the “Repository Retrieval Test (Repository_Name) has failed. Clicking on this entry shows the status […]
Category: C2C
C2C ArchiveOne – Setting up a Policy for a New Twelve Month Repository
There are always four policies running on the C2C ArchiveOne server. These policies archive emails from Brasil and the UK offices that are over nine months old. The policy will continue to run for a maximum of two years until the older is manually stopped. This usually happens when next year’s policy is kicked off. The policy is set to archive emails that are later than the previous year (31st December) older than nine months […]
C2C Error – Duplicate Entries in Repository Config File
Problem Daily System Health Reports are failing due to checks on a config file in the repository temp disk space reporting there are duplicate entries in the repository’s config file “Duplicate entries were found in the repository config file. These need to be removed” Resolution This is a known issue and can be resolved by opening the config file for the repository year mentioned (ie Year_2017.c2c) in the following directory on the C2C server […]
Barracuda ArchiveOne Client – How to Prepare / Troubleshoot Offline Synchronization
You can configure ArchiveOne so that a laptop (or any other type of PC) that is sometimes online and sometimes offline from the network that the ArchiveOne Service is on can maintain a copy of the mailbox archive which can be used when they are offline. Requirements Laptop must be running an OST copy of the server based mailbox. On a regular basis, the laptop must be connected to the network that the ArchiveOne […]
Email Messages Cannot be Retrieved from C2C Archive
Problem Users reporting that emails beyond a certain year (in this case 2013) cannot be retrieved from archive. Double clicking on the email causes the Add-on to search but in the end the following message is returned There were two issues here. First the actual Year_2013 repository in the Mailbox Repositories of the ArchiveOnePolicy admin portal was missing (a known problem with v7.1.0.3332) though the actual files and folders for Year_2013 were present on the […]