Sometimes when a Dell USB-Ethernet adapter is added to a laptop it won’t work. This is due to a couple of setting in the Group Policy. Firstly open your Group Policy Editor, (gpedit.msc). Then go to: Computer Configuration Administrative Templates System Device Installation Device Installation Restrictions Set to ‘Not Configured’ ‘Prevent installation of devices using drivers that match these device setup classes’ and ‘Prevent installation of devices that match any of these device IDs’
Author: TNGardiner
Mitel – Remove an Extension
There are a number of processes to remove an extension from the Mitel system: Remove from paging groups Remove from pickup groups Remove from ring groups Remove the DDI number Remove line key assignments Remove the user configuration Remove from Paging Groups: Go to Page Group Assignment form Select the necessary page group in the top pane Select “Go To:” “Number” Type the extension number into the “Value:” box Click “Go” Click “Delete Member” and […]
Programming the Keys on a Mitel Phone
The keys on a Mitel phone are all programmable. They are initially set to a default. Below is the instruction for mapping a custom key on a Mitel 5312 phone though the same principal is the same for all Mitel / Inter-Tel phones. Just select the correct model when setting up a Keymap. Note that this procedure is done on the Mitel server in the System Administration manager Here is the default map for […]
Setting Up a Remote (Teleworker) User on Mitel Server
Key Points Setup User under Phones (in Local) You will need the phone’s MAC address or you can check the box to use PIN registration Under Phone (in Local) familiarise yourself with the Ext # format of Remote Phones (1290 etc) When setting up a phone in Phone Manager all is default except NAT settings The below is for a Mitel 5312 IP Phone though it is a similar setup for any IP phone […]
Setting up a HiDrive Shared Drive
We have setup a Cloud drive called “HiDrive” to share documents with remote workers. These documents will be synchronised to a folder on the local computer called HiDrive. In it users can work on documents; read documents; or add documents knowing that they will be available immediately to the other users. We call this Team Sharing. To set up a HiDrive Share Log into http://my.ionos.co.uk Username is Account Number: 598848280 (598 848 280) Password is […]
C2C Archive One – Restoring a Lost Index Repository
Daily reports are released by ArchiveOne Policy alerting us to the Status of the server. Normally there are no errors. If there is an Error – open the attachment (report.html) and scroll through the pages to isolate where a test has failed. There is a test that checks emails can be retrieved from a given repository. It may inform you that the “Repository Retrieval Test (Repository_Name) has failed. Clicking on this entry shows the status […]
How to Enable and Disable SSL / TLS Versions
SSL and TLS v1.0 were the earlier encrypted protocols to deliver secure content over the Internet. They have now been superseded by SSL 2.0 and SSL 3.0 & TLS v1.1 and v1.2. TLS is now the de facto secure encryption protocol In Windows – all TLS versions are enabled by default. To Disable (or Enable) these protocols you can use a tool called IISCrypto ( URL) The above shows TLS 1.0 disabled and both 1.1 […]
Unable to resolve DNS Short name using a BT Router
In some situations we have found that users who are dialling in to the company via a VPN tunnel from home and have a BT Router, lose the ability to resolve DNS shortname whilst the IP address and FQDN still work. This has been because of a feature that BT offer called “BT Web Address help”. What this does is if the internet has a problem finding the dns suffix of a system address the […]
To Setup InterTel 8622 IP Phone as an Internal & External Extension
NB: Plug into outside network cable Note that on the InterTel 8622 phone there is a set of programmable buttons on right. The top two are MUTE (on left) and FWD (on right) The bottom two are TRANSFER (on the left) and OUTGOING (on the right) To switch phone mode to SIP (unusual) press number keys 1&2 when plugging into power To switch phone to Inter-Tel (correct) press number keys 5&6 when […]
IIS – unable to start website. Port in use; how to determine app using port
Checking IIS and see that the Default Site (Appserver) will not start. Try to start produces an error. Error is shown in IIS as The process cannot access the file because it is being used by another process (Exception from HSRESULT: 0x80070020) Also in Windows System logs as Error 1004 – IIS-W3SVC service did not register URL with prefix “http://*.*:80” To check which application is using the port (in this case Port 80) In the […]